Shipping and Delivery
Hope you had a wonderful time shopping with us. Now it’s our responsibility to timely deliver your purchase in the best way possible.
Delivering your purchase safely is our utmost priority. Many a time the purchases are meant to be gifts for the loved ones and so the buyer might need an additional gift box or pouches. In such cases, the buyer is requested to specify while making the purchase or email us the requirements and the job will be done at a minimal rate.
The packaging is done in a style to ensure that the product reaches you without any damage. We believe in serving the customers until they have products at their doorstep. Our philosophy helps us to connect with the customers and help get as much feedback so as to keep improving on our services. After all happy responses from customers are always great boosters
The moment the purchase is made from us, a confirmation mail is sent to the registered number of the customer to verify the same. Generally, the tracking status can be known in these steps:
- Order Received and Confirmed
- Order Shipped
- Order out for delivery
Once order received a follow-up mail will be sent to the registered number of the customer confirming the shipping of the order. As soon as the order arrives in the city, a mail and a message will be sent stating that the order has arrived in your city and is out for delivery. Once the order is delivered a confirmation message and mail would be sent for that too. In case of any queries or problem faced in terms of order delivery the customers can reach us on our customer support and help will be provided immediately.
We have put in umpteen amount of efforts in delivering your orders at the earliest along with keeping intact the product. To ensure this timely and safe delivery we have collaborated with established shipping agencies providing the best of their delivery services.
We have expanded our horizons beyond the boundaries. Apart from delivering within the country, we are also garnering orders internationally. Right now we have access in the USA, Europe, UAE and very soon plan to add many more countries in the list. In case you need your location to be one in the list then do email to us. It will be our pleasure to do so.
As our services are extended nationally as well an internationally we have tied up with top-notch domestic as well as international courier agencies. The aim here is to deliver our products through the broadest coverage network in these countries that too without any damage.
If you want to find out if we deliver in your address, all you got to do is feed in your pin code at the required field and check. By verifying your pin code you will also get to know if the cash on delivery service is available in your area or not
The time duration for delivering the purchase varies from one city to another. For example, if you are in metro cities the delivery can be made within 3-7 working days whereas if you are in non-metro cities or an international location, the delivery time may be within 7-10 working days. Generally, these time limits are set in lieu with our general guidelines and may vary in case of situations like weather, traffic or other genuine reasons. In case there are some special requests for delivery to be done, please feel free to contact us or email to our customer support.
Shipping Fees and Entry Taxes
Shipping within India
• Orders worth Rs.2000 or above will have free standard shipping within India
• Orders below Rs.2000 will include a shipping charge of Rs.90 per order
• All cash on delivery products will have a handling or insurance fee of Rs.110/ order
• The Shipping fees will be added directly to the grand total during the checkout
• COD and the shipping charges are inclusive of taxes
• Certain Pin Codes are not eligible for standard delivery and will be charged Rs.300 /- extra for delivery
• The express shipping is chargeable and is subjected to availability.
Please make sure to verify your pin code to ensure delivery in your respective areas.
Shipping outside India
• COD service is not available( Only Pre-Paid services)
• Orders worth $100 or more will have Free shipping
• Orders below $100 will be charged $25 as shipping charges
• Customer is liable to bear any kind of customs duty charges custom duty charges
All deliveries are subjected to availability basis. The customer also gets a regular order tracking status for the same. Our utmost priority is delivering you the complete product in one go. But many a time we might have to go for partial delivery due to non-availability of the products. The customer will be kept updated in such matters.
Our Return Policy?
Our return policies have been designed keeping in mind the customer’s convenience. In case the product delivered to you has a damaged packing or is defective or a wrong product is delivered, you are requested to immediately contact our customer support. Our duty would be to replace the product and send it to you at the earliest. To know further please refer to our Return Policy section.
Please, note - Some products are not subjected to exchange. The instruction "No Exchange” shall be written in the description section of the product when you are visiting its page. Also, the products under the SALE section are not eligible for return or refund. Once the purchase is made the product would be considered as sold and not eligible for any cancellation.
Exceptions in Cancellation
Purchases subjected to cancellation can be cancelled only if the product has not been shipped. From the warehouse. Once shipped the product cannot be cancelled.
Cash On Delivery
Right now India the mode of payments used for online services are both in the form of cash on delivery (COD) or then a prepaid mode. COD orders will have to incur an extra charge of Rs.110 as against insurance/handling charges. At some of our reach locations, we are right now unable to prove the COD facility and will be accepting only prepaid facility for making the payments. This the reason that PIN verification is a must before making the purchase.
As mentioned earlier international orders are not eligible for Cash on Delivery.
Customers are subjected to COD facility only if they meet the following conditions
• Our delivery partners offer COD as an option for that PIN code
• The Billing and the Shipping addresses match
• All orders on COD will incur a fee of Rs.110 (per order) for handling/insurance
• The orders (COD ) will be confirmed through OTP sent either on mail or on phone